52 Cruise Ships Expected In 2016 And Islands’ Partnership Say They’re Prepared
New ‘Passport to Scilly’ folders have been designed and printed over the winter.
One of the aims of the new information packs is to encourage passengers to venture further than Hugh Town, enjoy independent travel to the off-islands, and experience more of a taste of the “real” Scilly.
“Our goal is to give cruise ship passengers a really warm Scillonian welcome and the best visitor experience that we can, so that they will be encouraged to return to the islands for holidays or short breaks,” says David Jackson, Islands’ Partnership Executive Director.
“Even if they come only for a day, cruise ship passengers contribute a significant additional spend in the local economy through tours, food and drink, shopping and boating but of course, it becomes truly beneficial if they come back for holidays – and, anecdotally, we know that this does happen. Giving them the perfect welcome, gives them the best reason to come back.”
The Islands’ Partnership has delivered accredited Welcome Host training to its volunteer Meet & Greet Ambassadors and the team of TIC assistants.
“Our volunteer ambassadors will meet and greet all cruise passengers either on board or on the quay throughout the season. It’s important that they, together with our TIC team, feel supported and confident to deliver an exceptional customer experience,” says David.
52 cruise ships are scheduled to visit in 2016 with more than 19,000 passengers anticipated between April and the end of September. The busiest day of the year is likely to be 12th July when 1,600 cruise ship visitors are expected to arrive on three ships Magallen, Minerva and Corinthian.
On the 9th June, 1,300 cruise ship visitors are set to visit the islands.