Islander Says Steamship Co Charging Too Much For Ticket Changes
Audrey Davis says she was disappointed when her St Martin’s bed and breakfast guests were charged £40 to alter their bookings after they found out their grandmother was dying.
The two passengers had to pay £10 each, for each leg of the return trip.
Audrey thinks that an admin fee is reasonable but it would be “more customer friendly” to charge £10 for the entire party and trip.
And she feels that the Islands’ Partnership is doing its best to encourage tourism while the Steamship Company appears to be working in opposition.
The Company says that their policy for ticket changes has been in place for a long time.
It is clearly explained on their website, they say, and the charges for alterations to bookings are amongst the lowest per individual flight sector of any airline operating within the UK.
Changes result in real costs to the Company, since they take time to administer and often result in vacant seats on aircraft without sufficient time to re-sell them.
And they say they have tried to keep the charges as low as possible.