Islander Says Steamship Co Charging Too Much For Ticket Changes

steamship co penzance officeAn islander says the Steamship Company is charging passengers to much to change their tickets.

Audrey Davis says she was disappointed when her St Martin’s bed and breakfast guests were charged £40 to alter their bookings after they found out their grandmother was dying.

The two passengers had to pay £10 each, for each leg of the return trip.

Audrey thinks that an admin fee is reasonable but it would be “more customer friendly” to charge £10 for the entire party and trip.

And she feels that the Islands’ Partnership is doing its best to encourage tourism while the Steamship Company appears to be working in opposition.

The Company says that their policy for ticket changes has been in place for a long time.

It is clearly explained on their website, they say, and the charges for alterations to bookings are amongst the lowest per individual flight sector of any airline operating within the UK.

Changes result in real costs to the Company, since they take time to administer and often result in vacant seats on aircraft without sufficient time to re-sell them.

And they say they have tried to keep the charges as low as possible.

23 Responses to Islander Says Steamship Co Charging Too Much For Ticket Changes

  1. Ian T. September 18, 2015 at 8:14 pm

    If you think £10 is a lot, try changing your train ticket. Having arrived in Penzance earlier (yes!) than expected we wanted to catch an earlier train. My wife and I had returns from Newton Abbot plus there were two child singles to Newton Abbot – total cost under £50.00. Cost of changing? EIGHTY POUNDS – yes, really! Solution – buy four new tickets for just £40.00…!

  2. Bill Hiner September 17, 2015 at 9:26 pm

    To all those who decry second-home owners or incomers for preventing locals from buying houses here-who do you think sold these properties originally to make money? Yes-locals! Many former Duchy or local authority houses were sold at great discount to the incumbent tenants (Scillonians in the main). These people then had a choice: keep the house to pass onto their offspring or sell at a big profit. Well, what a surprise-the vast majority chose to sell.
    Please don’t blame others for the decisions made years ago by those who wished to make a quick buck. It all smacks of jealousy and resentment, when in reality it was simply short-sighted thinking.
    As for blaming second home owners for there only being one food store-the mind boggles! Do you seriously think that no locals use the internet to shop?

  3. Matt September 16, 2015 at 5:12 pm

    Life blood of Scilly!! Wow. After all where would Scilly be without all those empty properties.

  4. Rodney September 16, 2015 at 4:45 pm

    I agree with Desmond £1 for locals, 2nd home owners force up the price of property so that the youngsters can’t afford them, the wealthy should pay up!.

  5. pete September 16, 2015 at 2:39 pm

    Second home owners” the life blood Scilly” ? Whealey- Binn. You are talking RUBBISH.

    • Snake Pliskin September 16, 2015 at 2:52 pm

      That pun will be wasted on most people!

    • Snake Pliskin2 September 16, 2015 at 3:53 pm

      Definately a wasted pun!

    • Dusty September 16, 2015 at 5:40 pm

      Pete , watch your blood pressure.

  6. M.T. Whealey-Binn September 16, 2015 at 12:46 pm

    I agree with Helen! We second home owners are the lifeblood of Scilly, and if our family choose to go because the weather isn’t great, or similar reasons, then they should not be penalised.

    • Helen Elsworth September 16, 2015 at 3:38 pm

      I am not a second home owmer! I waa born and bred on St Mary’s and still go home to visit my Mum who still lives on St Mary’s. I think second home owners have helped to destroy the island community and wish more homes over there would house local families who choose to live and work there and who contribute to the local economy all year round. I also think it’s a shame that there is only one food store which I presume is down to second home owners buying their supplies online instead of spending money locally. The islands were such a wonderful place to grow up and it is a shame that in the winter months there are so many empty houses.

    • pete September 16, 2015 at 4:29 pm

      Whealey-Binn. Have you no morals, guilt, to come out with a statement. “We second home owners are the life blood of Scilly”. It is people like you, not just on Scilly but other areas. That over inflate property prices, that the young life blood are priced out. Result they forced away from where they were born and family to live elsewhere.

    • HG September 16, 2015 at 5:59 pm

      Is this satire?

    • Ewart September 16, 2015 at 7:55 pm

      Second home owners are detrimental to any local community; they cause property prices to rise,putting homes out of reach of local families. This then causes problems
      for businesses’ who require to employ staff, they have to bring people from the mainland to fill vacancies,thus increasing their overheads.
      Please do not tell me they are the “lifeblood of Scilly” in my opinion they are not.


      • scillyfan September 17, 2015 at 7:47 am

        Errrr most empty homes in the winter are holiday lets owned by local people. Why don’t local people rent those out to other local people all year round if they want them filled up and want to ease the housing crisis? Ah, because they would make less money …

  7. desmond September 16, 2015 at 8:35 am

    I think second home owners should pay the full amount and locals pay £1

  8. pete September 16, 2015 at 8:28 am

    Snake Pliskin. Glasgow to Barra.With Flybe, unlimited ticket changes. NO charge. Look on internet.

    • Snake Pliskin September 16, 2015 at 2:50 pm


      “Just Fly
      With your Just Fly ticket, should you wish to make a change, a ticket change fee per person per sector will apply plus any difference between your original fare and the cost of the flight at the time of the change will apply.

      Get More
      Any ticket type wished to be changed is subject to a change fee, however when purchasing a Get More ticket, you are able to make unlimited changes to your ticket and the standard ticket change fee will be waived. However if the cost of the ticket you wish to change to is higher, a fare difference will apply.

      All In
      By selecting an All In ticket, you will benefit from free date and time changes, where both ticket change fees and cost of fare difference are included in your fare. Should you opt to change your itinerary route, if applicable, any difference in fare between your existing and new route will apply.”

      Get more and All in you pay more for the original seat. Applies across all flybe flights!

      • scillyfan September 17, 2015 at 7:43 am

        At least you get a choice to but tickets with no fees for changing dates. You do not have that option with ISSC.

  9. helen constantine September 15, 2015 at 3:21 pm

    Our daughter wanted to change her booking (admittedly not for medical reasons) but would have had to pay an extra £60 for the whole family, which she couldn’t afford. We think this fee is unreasonable.
    Helen Constantine.

  10. oldlocal September 13, 2015 at 3:15 pm

    People forget that as the ISSCo is now the only travel provider to the Islands, they can charge you what they like for what ever service or ticket you need. Gone have the days when you could change to another travel provider. God help Skybus if a Helicopter service started again.

    • Snake Pliskin September 15, 2015 at 8:19 am

      Every other airline in the world charges a fee to change your details. Get over it!

      • scillyfan September 17, 2015 at 7:41 am

        Yes but they’re not in a position where their policies might have a detrimental effect on local tourism! Also, people have a choice as to whether to use those other airlines. Monopoly. Bad Reputation. Poor customer service.

  11. Helen Elsworth September 12, 2015 at 2:46 pm

    We were charged £10 per person to change 3 tickets on the Scilllonian which happened twice as my son has a tracheostomy and was not well enough to travel. We were not able to risk going over as he wasn’t 100% and let’s face it there are no guarantees that the Skybus would be able to fly him out if his condition worsened which would potentially result in having to call Culdrose out. We felt there was no understanding shown of complex medical needs and will be planning a holiday elsewhere next year. The travel insurance offered would only possibly give you a full refund subject to eligibility if you cancelled your holiday completely. As a result of shelling out an extra £60 we were only able to manage a weekend and not the ten days planned. I think this admin charge also deters people from staying longer! I don’t understand how changing three seats on the boat to another day costs £30 of someone’s time but I suppose we are lucky they didn’t charge to change the dog’s ticket too!