BT Apologises To Islanders Over Slow Broadband Speeds

Old microwave internet link is being replaced by a faster cable

Old microwave internet link is being replaced by a faster cable

BT has responded to complaints from islanders about the recent slow broadband speeds in Scilly.

Media Relations Manager, Amy Walker, said: “We would like to apologise to broadband customers in the Isles of Scilly currently experiencing slow broadband speeds. This will be particularly noticeable to customers on St Mary’s.

This reduction in speed is due to a significant increase in broadband traffic arising from the influx of visitors, and their heavy usage of the internet, throughout the Scilly Isles over the holiday period.

We did anticipate increased traffic and took action before the Summer period to increase the capacity of the broadband network however usage is exceeding all expectations. We are doing everything we can to balance the demand for broadband with the available capacity and will be taking further action in the next few days to improve speeds as much as possible within the constraints of the current technology. This action will not fully resolve the issue but should help to maximise the efficiency of the technology.

Following the recent completion of the subsea cable to the islands earlier this month, engineering work to make fibre broadband available to the islands is on track to complete later this year. This will bring a permanent solution to the islands and make Scilly some of the best-connected islands in the world.

The work is part of the ground breaking Superfast Cornwall project, a £132m investment from the European Commission’s European Regional Development Fund, BT and Cornwall Council, and in partnership with the Isles of Scilly Council, which is making fibre broadband available extensively through Cornwall and the Isles of Scilly.”



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