Islanders Asked To Share Experiences Of Police 101 Number

police phoneScilly’s Police Sergeant Colin Taylor is encouraging islanders to share their views and experiences of the police non-emergency number, 101.

Police and Crime Commissioner Tony Hogg has launched a campaign for feedback on the service, which started in 2011.

There have been complaints that calls aren’t answered quickly. But Mr Hogg says the most frustration is over the difficulty of getting through to someone who can take the necessary action.

His team will gather evidence between now and the end of August.

The new line has created some confusion in Scilly. Some locals have assumed that the number 101 has the regular islands’ 422 or 423 prefix. It doesn’t, and that’s meant some locals have been bothered by calls.

Some islanders have stuck with the station number. St Mary’s is the only Devon And Cornwall police station that has kept its own direct dial number.

Colin says there’s no suggestion that it will go but he wants to encourage islanders to dial 101 for non-urgent matters. That’s because he’s concerned that answerphone messages left on the local line might not be heard for days, depending on shift patterns.

He says the 24/7 call handling service staff on 101 can decide how best to deal with the issues raised and log the information received.

You can respond to the survey online here.