Scillonian Boarding Procedures Haven’t Changed Says Steamship Company
Some islanders have voiced an opinion recently that there appears to be a more rigid enforcement of check-in and boarding times. They’ve claimed that the company has been inflexible when passengers have arrived on St Mary’s Quay a few minutes after check-in has closed, but when there’s still around 20 minutes before the vessel’s departure.
The company says that nothing has changed since last season and their policy of requiring passengers to board no less than 30 minutes before departure was in place in 2013.
In a statement to Radio Scilly, they say that they have to allow sufficient time to board and meet scheduled departure times. This avoids past problems when “surges” of passengers turned up shortly before each sailing.
The company say tens of thousands of people use the boat each season and they haven’t had more than a handful of complaints about the procedure. They say it’s designed to work in the best interests of all the customers.