Citizens’ Advice Bureau To Change Their Service in Scilly

citizens advice bureauThe Citizen’s Advice Bureau are changing their monthly surgeries of free legal and benefits advice in Scilly following a consultation with islanders this summer.

Cornwall Bureau Chief Executive Neil Colquhoun says they’ll now be holding their sessions on Thursdays, the day when off-island residents tend to visit St Mary’s for shopping.

And they’re relocating from the Church Pavilion to the Children’s Centre at Carn Thomas.

Neil says the change of venue is because people felt stigmatised turning up at the pavilion, because everyone knew why they were there.

He said the Carn Thomas site is more anonymous and people could be visiting for any reason.

Neil says there appears to be a steady demand for the service in Scilly and there are no plans to reduce that at the moment.

One idea discussed in the summer was using Skype consultations with experts on the mainland.

It was felt this could help when the weather stopped Bureau staff reaching the islands or when a problem needed dealing with urgently.

Neil says they’re still very keen to do it, but IT problems have slowed them down.

Neil says they’ll try to launch the Skype facility over the next couple of years as part of a larger package of work to deliver their service over the Internet.