Park House Improving But Could Still Do Better Says CQC

Park House

Park House

Standards at the islands’ care home Park House are improving but action is still needed in several areas.

That’s the verdict of the Care Quality Commission who has just published a report following their inspection of the facility in July.

Inspectors wrote that the residents found the staff to be caring and the food excellent.

They also said there were significant improvements in staff knowledge of safeguarding procedures.

But inspectors said there were insufficient workers available to care for people in their own homes and staff were not being properly supervised in their work to ensure they were providing the correct level of care.

Personal records were not being updated accurately or in a timely way, and were being stored insecurely.

They also want to see more staff passing their Level 2 NVQ’s.

Although the CQC have asked the management to take action on these issues, they say that the problems would have only a minor impact on residents.

Gareth Peters became the Council’s new Adult Social Care Manager at the beginning of September.

He’s now responsible for the implementation of the action plan required by the CQC after failings were found in previous inspections.

Gareth says it’s been a time of considerable management upheaval at Park House. That’s not made it easy to implement key changes in how they deliver care.

But he says he’s looking forward to working with the Park House team to ensure they offer excellent care for the islands.

A number of fresh moves are underway to help improve care, he says. Adult Social Care is already working closely with a specialist dementia care nurse from the mainland to help improve provision in this area.

The Council has also just appointed a new permanent manager for the home. Islander Jean Sleigh, who has been working as a nurse in Bath, is due to start in November.

She’s a former health centre nurse on Scilly and also worked in Park House for a number of years.

Community Services chairman Richard McCarthy, says it’s heart warming to hear when people indicate they’re being treated well, that their food is good and they like living in Park House.

Nevertheless, he says, the fact remains that in certain respects, not least where care is being provided in a person’s home, there are issues that clearly do need addressing.

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