BT Backs Down Over Broadband Problems In Scilly

bt microwave link telegraphBT says broadband speeds should be back to normal today after engineers located a fault, which has slowed down many web users over the weekend.

However it took many calls to BT by customers before the company eventually accepted there was a problem on St Mary’s and last night they fixed the fault.

It was a broken card in the exchange.

Over the weekend and yesterday, Radio Scilly received calls and comments from locals reporting slow connections.

Nick Lishman of St Mary’s said his internet speed was “slower than snail pace” while Speros restaurant owner Richard Mills called his connection “shocking and unusable.”

BT’s Press Officer Jason Mann checked the lines of some of the locals who had complained to us, but initially said that BT was unaware of any network problems affecting service for customers in Scilly.

And he said customers experiencing a problem should report it to their own service provider.

But St Mary’s locals Dave Townend and Lyndsey Sawyer are both BT internet customers and say they did flag up their extremely slow speed.

While BT says the slow access was resolved yesterday evening, some locals are still complaining about the quality of their net connection.



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