Harbourmaster Says Quay Can Cope With Extra Travellers

St Mary's Harbourmaster, Dale Clark

St Mary’s Harbourmaster, Dale Clark

St Mary’s Harbourmaster says he is confident that the quay can accommodate an extra 35,000 passengers traveling to Tresco this summer.

The increased traffic is because the island no longer has a direct air link following the end of the BIH helicopter service.

Dale Clark told the harbour users group meeting last week that more communication between users will be important for smooth operations.

The arrival of transfer passengers will be in stages and there are plans for a private Tresco waiting area on the quay. Some small changes, like raising a flag to indicate that the fuel pumps are available will reduce congestion, Dale says.

But the meeting in the Slip Inn also heard calls for some harbour users to improve customer care skills. Some attendees expressed strong views about the perceived attitude towards visitors.

Examples of negative comments reported by visitors last year were discussed, and Dale says he wants everyone to “pull out the stops” this year to give tourists the best experience and customer care.

The harbour will be hiring an extra staff member to help with cruise ship visits because these days are very busy on the quay. And the TIC is also recruiting volunteers to assist visitors as they arrive on the 37 scheduled cruise ships this season.

2 Responses to Harbourmaster Says Quay Can Cope With Extra Travellers

  1. Samual Vimes cmdr March 20, 2013 at 12:49 pm

    One has to agree with Dale
    Customer service is less than impressive some days.
    And Tourism is the economy of the islands.
    Dale on the other hand has done an excellent job with the quay.

  2. George Kershaw March 20, 2013 at 11:40 am

    Customer care in every shop, business and place to visit is thekey to a successful Scilly treat your visitors how you would expect to be treated yourself if you were on holiday.
    Our whole tourist industry started on the basis that Scilly was a warm welcoming place, it is slipping away but we can all do our best to stop it getting worse.
    Have a smile and welcome our happy visitors to our beautiful islands it makes a huge difference 🙂