Newquay Airport Removing Free Drop Off Zone After Complaints

newquay airportIslanders have reacted angrily to news that Newquay airport  will be removing their free drop-off and pick-up zone for passengers following “complaints and confusion” from passengers who have been fined for exceeding the maximum permitted time.

After March, all visitors will have to use the car parks, with a minimum charge of £1 for 30 minutes parking.

A spokesperson said the charges would also generate ‘much needed’ income.

Radio Scilly contacted the airport after a listener emailed us to say he had received a £92 fine for overstaying in the drop off zone by 2 minutes and 23 seconds. Cars are normally allowed 5 minutes waiting.

Clive Vian, who was picking up his daughter Jess after a flight from Scilly, wanted to warn other passengers, adding, “This is a good way to encourage people to use this airport considering they had fewer passengers in 2011.”

Spokesperson Sarah Burke said the airport is regulated by the DfT who lay down very strict security rules in respect to where and what parking is allowed within the proximity of the terminal building.

She said the parking contractors, AS Parking, are members of the British Parking Association and it is the Airport’s policy to ensure they act within the association’s code of practice at all times.

If someone feels there are significant mitigating factors responsible for receiving the ticket, they should follow the complaints procedure included with the fine notice.

 



10 Responses to Newquay Airport Removing Free Drop Off Zone After Complaints

  1. Andy Forest January 11, 2013 at 6:44 pm

    Sorry Keith, but to claim that “not one” Skybus flight has been on time is simply untrue. I’ve been on a couple of flights in to Newquay since they started diverting from Land’s End last month and both were on time (about 5 minutes early in actual fact) and there didn’t seem to be any delays on the other flights on those days either. I know that hasn’t always been the case, but with the weather that we’ve had recently you cannot expect everything to run bang on time all of the time.

    You also have to allow time for people to collect their luggage (which doesn’t take too long at Newquay, though not as quick as at Land’s End) so you need to allow 10-15 minutes after the flight lands for that.

    As others have pointed out, it is a Drop Off Zone anyway, not intended for picking up (the car park is for that, and you used to get 15 minutes free – not sure if this will stay the case now). The actions of yourself and others have now spoiled it for everyone.

  2. Scott January 11, 2013 at 9:47 am

    People instead of complaining be grateful that Newquay is there without it where would Skybus be flying to whilst Lands End is shut!
    I’m sure you would be complaining if flights had to go to Exeter.

  3. Adam January 11, 2013 at 9:45 am

    This has been brought in due to the abuse of the ‘Drop Off Point’. The clue is in the name…. its a DROP OFF point!!! it isn’t somewhere for people to sit waiting to PICK-UP passengers.

  4. Steve January 10, 2013 at 5:37 pm

    I think you may have hit on something there Pete!
    If they were to charge £1 an hour for seats in the lounge (and limit the numbers allowed to stand to, say, 10) then this could produce a very useful and much-needed revenue stream. It would, of course, also create an employment opportunuty for another Jobsworth.
    Come to think of it, if they simply built in a 10 minute delay to half of the flights (the scheme wouldn’t work if every flight was delayed cos folks would wise up to it!) then the increased revenues coming from parking and seating would soon generate enough income to pay for a new runway at Land’s End – or more likely another couple of Deputy Assistant Menu Wipers at County Hall.

  5. pete January 10, 2013 at 4:18 pm

    PATHETIC !!
    please please can skybus buy/build their own terminal at the RAF side and get away from the money pit that is cornwall international airport..

    the sercurity is just way over the top, ADT is a rip off, the staff from the county council that work there have no idea about the way skybus and the islands work… at least with the disruption at christmas there were skybus personnel from lands end to help.

    now a minimum charge to drop off/pick up…..
    they’ll be charging to use the seats next !!

  6. Chris Peat January 10, 2013 at 3:34 pm

    Looks like the work of their business prevention department…

  7. Stuart Moore January 10, 2013 at 3:29 pm

    Have to agree with Keith on this. There ought to be the facility to stop and park for half an hour without being charged.
    Its not like their short of space at Newquay is it, it’s just profiteering from a captive audience.
    The Airport even tried charging me the £5 development fee even though I was booked to fly from Lands end.

    People will just end up parking on the road outside the airport

  8. keith newton tucker car hire January 10, 2013 at 2:29 pm

    sorry glyn have to disagree, been meeting flights at newquay since the tide came in at lands end, not 1 and i mean not 1 skybus flight on time yet. you get 20 minutes at heathrow and gatwick. newquay most unhelpfull airport on this planet.

  9. Lucy Wilkins January 10, 2013 at 12:40 pm

    So people who do only genuinely want to drop off/pick up will now do it out on the road, which is quite a small country road with reasonably fast moving traffic. Great.

  10. G Lucas January 10, 2013 at 11:07 am

    5 minutes is plenty of time to drop someone and their luggage off, same to pick passengers up. Unfortunately, some people are abusing this and are staying in the zone much, much longer, which is selfish and spoils it for those who are using the facility properly. Now we all have to pay for their inconsiderate actions.