Complaint After TIC Left Unstaffed

Tourist Information Centre in Hugh Town

It’s traditionally the time of year when people enquire about summer holidays and book their summer breaks.

But in this peak booking period, Fran Grottick, who is looking after a guesthouse for her family, is unhappy that nobody was available in person to answer calls to the Tourist Information Centre for almost two days this week.

The TIC was closed on Wednesday and much of Thursday because staff were away. One member of staff was waiting to return but got delayed on the mainland by bad weather.

Julian Pearce of the Council’s economic development unit, which oversees tourism, says the TIC team work hard and are dedicated to their work, adding that the returning team member hurried straight to the TIC as soon as her delayed flight landed.

Julian says receptionists at the Town Hall ‘One Stop Shop’ wrote a list of queries left on the TIC answerphone to hand over to their tourism colleagues.

Fran says not only have visitors been unable to access help in person but callers have been left with an answerphone message.

She feels that the weather and transport difficulties are already impacting on the islands tourism industry and the future is looking very worrying indeed.


7 Responses to Complaint After TIC Left Unstaffed

  1. Louise Graham January 9, 2013 at 5:26 am

    Another reason why we need for a dedicated Tourism Officer who would prioritise manning of the TIC at this time and cover for staff who are off sick or stranded. Captain-less ship syndrome again.

  2. maggiemay January 6, 2013 at 8:56 am

    The member of staff who was stranded on the mainland was exceptionally concerned about not being able to get back to the islands, this was not her/his fault, again the iissue of transport being the main contender. Having said that whosoever is in charge of the TIC should perhaps plan the holiday rota a little more efficiently and not have all staff members away at the same time.

  3. Nobby Nobbs January 4, 2013 at 6:11 pm

    Couldn’t the calls to the TIC have been diverted to the stranded member of staff’s mobile. *21*number#. Or as Jenny says Julian Pearce. He earns enough, plus it would do him good to get some hands on experience and see what his staff have to deal with.

    When I was in the army my commanding officer could and did do everything I did plus commanded.
    It’s not rocket science but as usual anything run by the council etc etc

    • Greg January 5, 2013 at 6:53 pm

      I think that would be unfair on the stranded member of staff, considering that he/she is already stressed enough with the thought of not getting back, and having to find somewhere to stay for the night on the mainland.

  4. Greg January 4, 2013 at 5:44 pm

    Agreed, all calls should have been diverted to the reception to answer certain questions but also divert calls to a member of staff if the question posed couldn’t be answered.

  5. Jenny Green January 4, 2013 at 1:37 pm

    Why could’nt Mr Pearce man the telephone at TIC until the stranded member of staff got back to the Isles. Tourism is 90% of the Island’s economy and he does ‘oversee tourism’.

  6. Fran Grottick January 4, 2013 at 11:44 am

    Just like to clarify. No criticism intended of TIC staff, but another illustration of how problemmatic transport arrangements can be.
    I have suggested we might explore having a list of emergency volunteers, but apparently there are insurance issues. Perhaps call divert might be looked at.