Councillor Says Care Quality Commission Picking Fault Over Park House

Park House

The Care Quality Commission report into Scilly’s residential care home, which identified failings in four out of seven areas, was a case of inspectors trying to find fault.

That’s the view of Cllr Gordon Bilsborough, who backs the findings that residents are happy. He says that issues raised were minor, relate to process and procedure, and show a ‘box-ticking’ mentality on the part of the CQC.

Gordon spoke out as fellow councillors discussed the government agency’s report, which followed in an unexpected visit in September.

Adult Social Services Manager, Jonny Lawrence-Roberts, felt that the CQC was being harder with Park House than they may normally be, because media interest had heightened concerns.

He suggested that the inspectors may have been told to be more stringent.

Chair of Community Services, Cllr Richard McCarthy, said there was no sign whatsoever of maltreatment and he reminded members that residents had said they liked Park House and one person had called it ‘paradise.’

But there were words of caution from some members.

Cllr Christine Savill was reassured that Park House residents were content but she was disappointed that the inspectors found a lack of staff training and she felt the councillors should take on board and learn from the findings.

Cllr Marian Bennett felt the Council had to be vigilant and should not be complacent, as that would be a disservice to elderly residents.

While Cllr Fred Ticehurst warned that there was an air of complacency regarding Park House, and he didn’t want that state of mind to lead to risks being played down here.

The Council is to adopt the inspectors’ recommendations and Jonny says the staff have created a comprehensive action plan.

He says the report has been, “a wake-up call for all of us at Park House,” and said he fully intends to address the issues raised.

This includes improving dementia care services, a process that Park House management say they had begun at the time of inspection.

A detailed plan of action has been drafted and members will see that at their next committee meeting in February.

Cllr Mollie Peacock said if those points were followed, “ours will be a super home.”

But management systems may be tested before then. Jonny believes there could be another inspection as soon as January.


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