Park House Failing On Key Areas Says CQC Report

Park House could be used as drop-in centre

St Mary’s residential home, Park House, has failed on four out of seven standards, according to the Care Quality Commission.

Their inspectors turned up unannounced on September 24th for the review.

While their report found that residents are happy with staff, the way they are treated and their surroundings, the CQC have highlighted several serious management failings.

They report that the Council-run care home has not fully implemented procedures that would flag up abuse, if it occurred. They stress that there have been no actual abuse cases, but the regulator views this as a safeguarding issue and an anonymous complaint about Park House is still being investigated.

The inspectors were told the Council has two policies for whistleblowing and said staff found this confusing. And they were concerned that two staff, when interviewed, felt that if they acted as whistleblowers over a serious breach of standards or behaviours, their Council managers wouldn’t pass on their concerns to the appropriate authority for investigation.

From Radio Scilly

Jonny Lawrence-Roberts discusses the Care Quality Commission’s report

The Care Quality Commission also found that evidence of staff training is lacking and records were only made available for eight of the twenty staff members. The Council says accessing the records was difficult as the surprise visit coincided with management holidays.

In an interview with Radio Scilly yesterday, Adult Social Services Manager, Jonny Lawrence-Roberts, said his department had worked hard with staff to explain how they could report incidents or concerns. He added that lessons had also been learned about staff training and he’d be reviewing this to ensure they were complying with their obligations.

Each Park House resident or islander who receives care at home is meant to have a care plan detailing his or her individual needs. But the inspectors found that residents or their relatives hadn’t signed these off and it appeared that they weren’t being updated.

The commission also felt that provision for people with dementia was below standard, citing that information about the individuals’ lives and interests, an important tool in helping dementia sufferers, wasn’t available.

Mr Lawrence-Roberts said all the care plans are currently being reviewed to make sure they’re completely relevant to that client.

The CQC has received an anonymous concern about staffing levels within the home and the domiciliary service, claiming that people have not been able to receive care in the home despite their wish, because there weren’t enough staff. The Council replied that there had been a problem recruiting people on the island.

The CQC report confirms that staff are treating residents with respect and dignity, such as asking discretely if they need help with the toilet, and the inspectors praised workers for spending time on one-to-one conversations. People living in Park House are free to spend the day as they please, they say, and one resident described the home as ‘paradise’ and ‘top class.’

Community services chairman, Cllr Richard McCarthy, echoed that and says, “Staff generally do an excellent job of maintaining a happy and homely atmosphere.”

“This report clearly shows a need for improvement and I am glad to see that steps are being taken to address areas of weakness,” said Cllr McCarthy. “However it does need to be stressed, as the CQC inspectors do, that the fundamentals of what the Council provides at Park House are truly appreciated by the residents.”

And Jonny Lawrence-Roberts says there is work underway to address the issues raised in the inspection report including appointing an Active Living Coordinator who puts on activities for the residents. Mr Lawrence-Roberts says he’ll be moving his office into Park House and will be working very closely with the manager, Lesley Burrows, for the benefit of the care home.

This week, experts from Cornwall Council are also working on what’s called a, “mapping exercise” to help dementia patients. They will follow residents and take five-minute snapshots through the day to see how they are engaged and report back.

Director of Community Services, Penny Penn-Howard, was unavailable for interview but issued a statement saying she welcomes the CQC’s feedback. Many of the areas the Council had highlighted for improvement were also picked up by the inspection and she says it is good to see the Council is making improvements in the right areas.

No areas were singled out for enforcement action. The full report is on the CQC website.


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