Inspectors Say Accommodation On Scilly Improving

Visit England inspectors have been on the islands this week providing advice and feedback on the standard of our tourism offering.

The Quality in Tourism team has been trying out B&Bs on St Mary’s and viewing self-catering accommodation.

Senior Inspector for the South West, Charmian Licsauer, says they visit three times a year, in March, May and October, to provide advice to owners, and to monitor how the standards are improving.

And overall, Charmian says, the progress here is very good. She says property owners have been taking on board previous year’s advice and making changes, and that’s reflected in the amount of repeat bookings they’re getting.

Charmian’s team looks at everything from the standard of decoration and quality of the mattresses and bedding, through to the breakfast offering and even the owner’s website.

She says they have to view whole visitor experience, from booking through to departure.

And one area that Charmian thinks is critical for success is the level of hospitality. She says that has to cascade right through the economy here, not just the accommodation providers, but also the cafes, restaurants and shops that people visit.

Even though standards getting higher there’s always room for improvement. “It’s all about keeping our eyes on the ball,” she says, ”to make sure standards aren’t slipping.”