Tourism Staff Say Visitors Upset About Facebook Comments

Tourist Information Centre in Hugh Town

Our Tourist Information Centre has asked locals to think about what they are posting in comments on Facebook.

Sophie Hughes of the TIC says unhappy visitors have complained about what they have read on islander’s profiles and discussions online. She says she doesn’t want visitors who use social media to get the impression that Scilly is unfriendly or ungrateful, as this could put people off coming.

Sophie says witty observations are one thing, but says she’s concerned with some of the vindictive and nasty comments against visitors and local businesses that have appeared on social networking sites.

And she’s reminded people that more and more of our visitors check out discussions linked to the islands.

Online chats that point out the daft things people unfamiliar with the islands have done, or comments about not being able to wait until the season ends, may have been posted in jest but Sophie says some could be read the wrong way. One entry made by an island’s business could be viewed as racist she says.

Sophie says she would hope people connected with tourism would act responsibly and not add comments to discussions that may be viewed as negative or could damage our economy. And in particular, she’s surprised at the comments from local business people with strong opinions, which could affect their own businesses.


10 Responses to Tourism Staff Say Visitors Upset About Facebook Comments

  1. Touchan September 16, 2011 at 1:15 pm

    I cant help notice a “lack of response” from Sophie Hughes or Julian Pearce, cant say im suprised however. Maybe they are too busy planning what to do with their next Bank Holiday day off!

  2. James Power September 14, 2011 at 8:57 am

    Well done Denver!
    Perhaps the TIC could lead the way in making the islands a better tourist destination, or is that just a bit too much to ask for them to open 7 days a week during the ‘tourist season’.
    Clue is in the question.

  3. Helen September 8, 2011 at 10:24 am

    My husband and I have been coming to the islands for the last 20 years plus and, more recently, have regularly camped on one of the off-islands with our 3 children – (NOT an easy choice in terms of either cost or logistics if you’re going to compare with the mainland!) and we do this because of the enormously warm welcome we receive, and because we love the islands, and the people we meet and have got to know well over the years.
    I don’t “do” Facebook or other social networking sites, but I was really taken aback by some of the comments above. TIC – you are right to take issue on this point, it will only take a small minority of similar comments to dissuade first-time visitors (who haven’t yet experienced the real welcome they will receive), given the additional costs and inconvenience of just getting to the islands.

  4. Denver August 29, 2011 at 7:36 pm

    I am a visitor to the islands and actually find this highly amusing, its part of the Scilly magic and charm with the “local” characters. But what I do find shoddy is this…. and maybe sophie hughes of the TIC can give us answers? We went to the tourist information office today at 2.20pmish (its summer bank holiday and everything else in hugh town is open and thriving) and it was CLOSED! What kind of holiday/tourist focused place shuts its tourist information offfice early on a Summer Bank Holiday. So maybe Sophie Hughes and her staff can “act responsibly” by opening the tourist office when tourists are around…. or is that too much to ask?

  5. Daniel Lawson - Bell Rock August 27, 2011 at 11:11 am

    I have seen things on Facebook, that are quite frankly rude and it is not a good image of the islands. It is a misrepresentation made by a small minority of people; many of which have only been on the islands 5 minutes.
    The derogative term “emmet” is not even used on the islands and is a Cornish/Devon expression.
    Unfortunately, news feeds have no location based regulation, and comments could come from anywhere in the world.

  6. George Coombes August 27, 2011 at 9:06 am

    They are all stupid, beyond belief – where should I start…. how about their inability to use pavements for starters

  7. Phil Biggs August 24, 2011 at 9:44 pm

    Of course I have Wilson, and I like a good laugh as much as the next bloke, but calling ’emmets’ stupid isn’t really funny. They may be misinformed sometimes perhaps, but generally they are far from stupid and I dare say most would greatly resent being labelled as such.

    Would you spend your hard-earned cash in a place where you were labelled ‘stupid’ and made to feel unwelcome by some of the locals – especially if that place was rather more expensive than most other options? No, not me either.

  8. Wilson August 24, 2011 at 8:32 pm

    Have you ever heard of humour? Oh mundane Phil.

  9. Phil Biggs August 24, 2011 at 11:50 am

    Stupid emmets?
    Wilson, have you ever heard the saying ‘ You don’t bite the hand that feeds you’?
    Stupid Wilson.

  10. Wilson August 23, 2011 at 9:06 pm

    I don’t know… stupid emmets! Can never take a joke. On the other hand though, how about changing your Facebook privacy settings and re-evaluate your friends list? If people don’t like your comments do they truly understand you as a person and do they really like you?